DELIVERY

We are currently only shipping to the UK, we will be updating our services to include the Rest of the World shortly.

You can see delivery costs and time estimates here.

Orders placed before 12pm Monday to Friday will be dispatched the same day. 

Orders placed after 12pm or on a weekend or bank holiday will dispatch on the next working day.

If you are based in or around Brighton, UK, then we may be able to arrange local collection or delivery if you require party products urgently.

Contact us here to enquire.

If you were not in, our couriers will leave a card. They may attempt the delivery on the next working day or you may need to arrange redelivery or local collection with them. 

If there are multiple unsuccessful delivery attempts are made then the items may be returned to us, we would then need to charge a redelivery fee.

RETURNS AND EXCHANGES

Yes! We operate a 30-day return policy on most products from the receipt of your order. All we ask is that goods are returned to us unused and in their original, unopened packaging.

Any damaged or incorrectly delivered items must be reported to us within 5 days of delivery.

Postage and packing costs are non-refundable, therefore all refunds are made minus original postage and packaging costs.

Return delivery costs are the responsibility of the customer. We recommend that you use a trackable courier or postal service and obtain proof of posting in
the unlikely event the item is not delivered.

Refunds for accepted returns will
be processed to the original payment method within 5 working days of us receiving your returned items.

Due to the current Covid situation, we are unable to offer refunds for postage if orders arrive outside of the expected time frame due to delays with courier and postal services.

If items are missing from your order or damaged, please report this to us within 5 days of receiving delivery. 

You can contact us here or email hello@ralphandluna.co.uk

Please let us know as much detail as possible and keep all items delivered and if possible take pictures of damaged items.

To arrange a return please email us hello@ralphandluna.co.uk or contact us here.

Once we have received your items back we will process your return within 5 working days. You will receive an email from us confirming that we have accepted your return and the refund will issued to your original payment method.

EVERYTHING ELSE

We often run discounts and sales, the best place to find details of these is on our instagram @ralphandluna or by subscribing to our newsletter.

If you have any other questions, please get in touch.

You can email us at hello@ralphandluna.co.uk or contact us below.

Contact us

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